Changing or cancelling your plan

Billing lives on Admin → Billing. Only admins can see it.

Upgrading from Free

On Admin → Billing, press the button on Home or Business. You can also press a price on the pricing page: enter your email, tap the link we send, and you go straight to checkout. Your first subscription starts with a free trial.
Complete checkout on Stripe's secure payment page.
Back in Laberty, you'll see "You're on Business — here's what to do next" (or Home), with links to set up printers, the print bridge and more. Everything in the plan is on straight away. Your account's admins also get a Welcome to Laberty email with the same next steps.

If you leave the checkout page without paying, nothing is charged and you stay on your current plan.

Your plan's status

Admin → Billing shows your plan and where your subscription stands:

Free trial, and the date it ends.
Active, and the date it renews.
Cancelling, and the date it ends.
Payment overdue, if a charge failed. See If a payment fails.

Cards, invoices and cancelling

Once you've subscribed, Billing shows Manage subscription — cards, invoices, cancel. It opens Stripe's customer portal, where you can:

Change the card you pay with.
See and download invoices.
Cancel your subscription.

Emails about your plan

Laberty emails your account's admins (everyone with the admin role) when something changes:

Welcome to Laberty when you start a plan, and a confirmation when you buy AI actions or the More AIs add-on.
Cancellation confirmed when you cancel, with the date your plan ends. Welcome back if you renew before then.
Your subscription has ended when it runs out and the account moves to Free.

Each one is sent once.

Receipts, invoices and the free trial reminder come from Stripe, which handles payments for Laberty. Stripe emails them to the address you checked out with: a receipt for every payment, with links to view or download the invoice. Every invoice is also under Manage subscription on Admin → Billing.

If a payment fails

The admins of your Laberty get an email: "Your Laberty payment didn't go through".
Admin → Billing shows a red banner with an Update card button. It opens Stripe's portal, where you can change the card.
Everything keeps working while Stripe tries the card again over the next few days. Once a payment goes through, the banner disappears.
If every retry fails, your account moves to Free until the subscription is paid. Nothing is deleted.

Switching between Home and Business

On Admin → Billing, press Switch to Business or Switch to Home. Laberty changes the plan on the subscription you already have, so you never pay for both plans at once, and there's no second checkout.

The new plan's features switch on straight away.
Stripe works out the difference for the rest of your billing month and puts it on your next invoice. Moving up to Business adds the extra. Moving down to Home gives you a credit.
If you're still in your free trial, the trial carries on and you pay the new plan's price when it ends. Switching never starts a second trial.
If a payment has failed, update your card in Manage subscription first. You can switch once the subscription is active again.

If you ever see two subscriptions in the customer portal, contact us. We'll cancel the extra one and refund it.

What happens when you cancel

Cancelling in the portal stops the next charge. Your plan keeps working until the end of the period you've paid for, and Billing shows Cancelling with that date. Your admins get a Cancellation confirmed email with the same date. Changed your mind before then? Renew it in the same portal, and you'll get a Welcome back email.
When the subscription ends, Laberty moves your account to Free, usually within minutes, and emails your admins that it has ended.
Nothing is deleted. Your households, food catalog, appointments, printers and settings stay where they are.
Free features keep working: address labels, notes and the assistant.
Features outside Free pause: food labels, grocery mode, appointments and occasions. So do the print bridge and the API. Your API keys stay listed, but their calls are refused.
AI actions you bought stay in your account. They never expire.
Come back any time, and everything is where you left it.

Questions about a charge

Contact us and choose Plans, billing or AI actions. Include the date and amount from your invoice. Never send card details.